🔍👤
Garage Season Sale
Free US shipping on every order
We want you to be happy with your purchase. We also know that buying something like this online means taking a small leap of faith, so here is exactly how returns work.
ShapeGrip accepts returns and exchanges of items purchased on our website within 30 days of delivery, subject to the conditions below. Items cannot be returned or exchanged more than 30 days after delivery.
Returns are accepted for items that are unused, complete and in their original packaging. Tools that show signs of use, wear or damage cannot be resold and are not eligible for a refund.
To be accepted, a return must meet all of the following:
Any sign of use or damage will invalidate the return.
E-mail hello@shapegrip.com with your order number and the reason for the return or exchange. We will reply with instructions. Please do not send anything back before you have received those instructions — unannounced returns cannot be processed.
Once a return is approved, please send the item back within 14 days.
You are responsible for the cost of return shipping and for packaging the item securely. We recommend a tracked service, as we cannot guarantee that we will receive an untracked return. Items damaged in return transit may have their refund reduced or refused.
Once your return is received and inspected we will e-mail you to confirm that it has arrived and whether the refund has been approved or rejected. Approved refunds are issued to your original payment method, normally within 14 days of us receiving the item.
Banks and card providers usually need a further 2–3 business days to post a refund. If more time than that has passed and you still have not seen it, e-mail us at hello@shapegrip.com and we will look into it.
If your order arrives damaged, defective or incorrect, e-mail hello@shapegrip.com within 48 hours of delivery with a photo of the item and the packaging. We will arrange a free replacement or a full refund at no cost to you.
Please report it within that 48-hour window. We use the carrier's delivery timestamp when reviewing damage claims, and claims raised long after delivery may not be possible to honour.
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of the return once the item has been received and inspected. Follow the same steps above to start the return.
We cannot accept returns of items that have been worn, items returned without their original packaging, or items damaged by use contrary to the instructions.
We would love to hear your feedback, questions or concerns. E-mail us at hello@shapegrip.com — we read everything.